As with any journey, even the GPS is useless without identifying the point of origin. We know where we need to go…our stakeholders have an […]

Content & Resources the Knowledge Worker relies upon to optimize their individual performance at the task-centric and role-specific levels. Assessing attributes across critical Content & […]

There is another aspect of intentional design I refuse to put into just another bullet because it is foundational to successful and sustainable adoption of […]

In the comparison to a 400-meter relay race, Training does not fail. Training delivers a quality product for 25% of the race and makes a […]

My attempts in this post to clarify Point-of-Work are driven by the fact that L&D cannot simply pursue the Point-of-Work associated with the primary end-user…like […]

There may be a few bean-counters out there enduring a pucker moment right now but hear the message I hope comes through in this post. […]

If I had to boil down all my bluster and passion in this blog to a single core statement, it would be this: Training, by […]

Maybe I’m the one boxed in by technology. Maybe it’s my bias that makes me nuts over the alternatives we consider as innovation. LES can […]

A colleague of mine described adopting a Performance Paradigm where Performance Support is fully integrated as “the project that never dies” and that’s not a […]

Will stipulate knowledge acquisition is important, but many years of corporate L&D experience has this dog trained to recognize that training…in and of itself…only drives […]

Sustaining the capability of our workforce is a race we are all running whether we choose to describe the effort in this manner or not. […]

If your organization recognizes that true business results are won…or lost…@ the Point-of-Work, and a bold decision is under consideration to head up the mountain, […]