It’s Time to Go Ninja!

Who “woulda thunk it” possible to be swept up…or is swept out more appropriate…into the chaos of three corporate downsizing events in less than seven […]

L&D: Chasing Right Outcomes With Wrong Outputs

We cannot begin the effort by looking through a “training solution lens”. I can always build training IF NECESSARY. BUT…if emphasis is not first laser-focused […]

Point-of-Work & ADDIE? Say It Ain’t So…

My recent post  “70:20:10 – Myth or Legend?” roused a few readers to offer up some really solid comments, and there were a few that […]

True Confessions from a Performance Ninja

You’ll see it on their faces, and they’ll look up at you with questioning eyes and ask, “You mean this is not a training issue?”…and […]

The Consistency of Disruptive Innovation

A colleague of mine described adopting a Performance Paradigm where Performance Support is fully integrated as “the project that never dies” and that’s not a […]

Call Center Productivity Issues?  It’s About the Hands!

What was most astounding in the assessment was the most obvious visible indicator of disconnect highlighted by the Agent's readiness to perform, and it manifested […]

Performance Assessment: A Self-Check

Every time I assess performance of my team members, I do some meta-cognitive thinking. And the stuff that I find out about myself is always […]

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