Training Is Not “Predicament-based” & That’s a Predicament

We…L&D…are in a predicament because we don’t actively seek out predicaments. We cannot see them looking through the “wrong end of the telescope”. We don’t […]

Have You Discovered Your Discovery Gaps…Yet?

If we do not accomplish discovery at the Point-of-Work, we can only guess at performance outcomes or task-level work requirements, who actually does the work, […]

Attention Span of a Gnat?

Enable learning and support within the workflow. Keep things moving; breaking the chain of concentration to launch a fire safety course in the LMS while […]

Did Cavemen Use Micro-Learning?

We should get nuts over all the labels. Is learning informal, formal, non-formal, dynamic, continuous, micro, bursted, non-linear, linear, asynchronous, bi-synchronous, tri-synchronous…where will it end? […]

Micro-Learning Is Bigger Than You Think…And Not Just For Learning

What the article I'm referencing and comments I read made clear illustrate the gyrations we are heading into now with this “new” micro-learning approach. It […]

The Consistency of Disruptive Innovation

A colleague of mine described adopting a Performance Paradigm where Performance Support is fully integrated as “the project that never dies” and that’s not a […]

Are You Just Paying Lip Service to 70:20:10?

Maybe it’s just me, but I’m seeing the use of 70:20:10 being used as a design framework that promotes that we pack the “70” and the […]

Call Center Productivity Issues?  It’s About the Hands!

What was most astounding in the assessment was the most obvious visible indicator of disconnect highlighted by the Agent's readiness to perform, and it manifested […]

Chief Capability Officer (CCO) Seeks a New Home

Having been in L&D for many years in virtually every role from road warrior sales trainer to multiple leadership positions, I have been an advocate […]

Is Training Falling Short? Turn Up the Pain!

I just finished reading an amazing book, “Chase the Lion”, by Mark Batterson, where the focus is largely examining change…personal change to be exact. But […]

Reduced-In-Force…Bomb Sniffer Looking for a Home

Will stipulate knowledge acquisition is important, but many years of corporate L&D experience has this dog trained to recognize that training…in and of itself…only drives […]

Onboarding Vs. Waterboarding: Is There a Difference?

Is there a difference between your onboarding process and the process of waterboarding? One uses water...and the other holds the new hire down and administers […]

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