Must-Have Features When Choosing a Customer Onboarding Platform

First impressions aren’t everything, but they account for more than most of us think. The same is true for customer onboarding.

7 Steps to the Perfect Customer Onboarding Program

At first glance, you might believe that customer onboarding is that part of the buying process in which you teach new customers how to use […]

Measure Your Onboarding Training Efforts and Fine-Tune for Success

Meticulously crafted and iterated onboarding programs are crucial to your customer success strategy. The importance of training or, more specifically, behavior change, is not to […]

Five Ways of Reaching Your Learning Audience Where They Are

A major component of bringing a new online learning product to market—once you understand your audience and have iterated on your online learning product line—is […]

The Benefits of Blended Learning: Why Product Combinations Are Good for Everyone

When the world began embracing online self-paced learning, many organizations worked to move all of their learning online. Online learning began to be viewed as […]

5 Ways UX and Product Design Help Deliver Online Learning ROI

The return on investing in design has historically been difficult for organizations to evaluate. A large reason for this is that design has often been […]

Design Principles for Modern Online Learning Businesses

Design is so important to how we make emotional connections with products, brands, and pretty much anything we encounter in the world. How we interact […]

Why Smooth Onboarding is the Key to Customer Success

Once a new user has made the choice to purchase your software solution, their focus shifts to solving the problems they’ve been facing. As they […]

Driving Customer Success? Dial in the Right Mix of Application and Contextual Training

All customer training is not created equal.

Product Training is the Best Way to Expand Customer Relationships

How often do you release new products? How frequently do you roll out new features for your existing product? And, how difficult is it to […]

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