First impressions aren’t everything, but they account for more than most of us think. The same is true for customer onboarding.
At first glance, you might believe that customer onboarding is that part of the buying process in which you teach new customers how to use […]
Meticulously crafted and iterated onboarding programs are crucial to your customer success strategy. The importance of training or, more specifically, behavior change, is not to […]
A major component of bringing a new online learning product to market—once you understand your audience and have iterated on your online learning product line—is […]
When the world began embracing online self-paced learning, many organizations worked to move all of their learning online. Online learning began to be viewed as […]
The return on investing in design has historically been difficult for organizations to evaluate. A large reason for this is that design has often been […]
Design is so important to how we make emotional connections with products, brands, and pretty much anything we encounter in the world. How we interact […]
Once a new user has made the choice to purchase your software solution, their focus shifts to solving the problems they’ve been facing. As they […]
All customer training is not created equal.
How often do you release new products? How frequently do you roll out new features for your existing product? And, how difficult is it to […]