Smile Sheet Apocalypse: Why Your Smile Sheets Are So Ineffective!

Hello Learning Professional! Welcome to article #2 in my series on How to Radically Improve Your Smile Sheets. Keep reading to know more. This post […]

Book Publication Day!!

Wow!! I almost can't believe it. Finally, after 17 years of research and writing, I'm finally a published author. Today is the day! It's kind […]

Research on Smile Sheets -- New Video

I created a video to help organizations fully understand the meaning of their smile sheets.   You can also view this directly on YouTube:

Will at Work Learning: Net Promoter Score — Maybe Fine for Marketing, Stupid for Training

From Will Thalheimer… More and more training departments are considering the use of the Net Promoter Score as a question–or the central question–on their smile […]

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