Every growing organization thinks a lot about customer onboarding. It’s one of, if not the, most critical part of your customer’s journey. If effective, your […]

Budgets are always under scrutiny. This is especially true for training departments. Growing companies need to prove the worthiness of the programs they run. They […]

Improving customer engagement is a top priority for businesses right now. Higher levels of engagement means happier customers, better retention and a positive impact on […]

Phalcon, Ltd. is a leader in electrical and wireless infrastructure engineering, construction, and service for the utility, industrial and commercial industries. With offices and construction […]

Training is a key part of onboarding new hires. But is your onboarding process protected against unforeseen circumstances? If you’re relying on managers or trainers […]

All businesses have to deal with churn. It’s normal. We expect it. However, just because it’s expected doesn’t mean you should accept it.   Churn […]

When we think about customer training for our business, we can be quite single-minded. We focus on improving customer’s knowledge or getting them onboarded quicker. […]

A team is a group of people who work towards a shared goal. Without teams, managing employees on a day to day basis would be […]

Every training program can run into problems. There’s nothing worse than spending precious time crafting the perfect course only to hit an unforeseen obstacle. A […]

We obsess over our product. Every little feature is cherished. We want every customer to know about every aspect. And we know how well it […]