POINT-of-WORK: Disruptions from Adopting “Intentional Design” Practices

There is another aspect of intentional design I refuse to put into just another bullet because it is foundational to successful and sustainable adoption of […]

Is Your L&D Function Equipped to Be a Disrupter…or a Disruptee?

IT will do an outstanding job of testing, validating, fine-tuning, and deployment of the transitioned systems. My question is this, “Is L&D equipped to invest […]

POINT-of-WORK: Diversity of Disruption

Our field of play has shifted closer to…if not converged directly into…Point-of-Work. This shift has disruption written all over it. Rules of engagement are being […]

Old Dog with New Tricks?

Have we lost sight of the end-game? This old dog was raised with the notion pounded into his head that if L&D does not produce […]

POINT-of-WORK: Optimize the ENTIRE Ecosystem with Intentional Design

If one’s hair is on fire, the only solution should NOT involve logging into the LMS and completing a “Fire Safety” course. Yeah, I know…ridiculous […]

POINT-of-WORK: Optimizing the Wasteland of Lost Wisdom and Insights

The time is upon us to converge actionable information and insight with the moment of need and at the Point-of-Work. This is not a training […]

POINT-of-WORK: Sustained Capability Enablement Is Our End-Game

Methinks building a culture is something you back into by taking bold, visible steps that communicate positive change that is not “done TO the workforce […]

POINT-of-WORK: Empathy at the Hands of Performance Support?

“If you ask people to describe what empathy means, you’re likely to hear words such as understanding, sympathy, compassion, responsiveness, identity, recognition, consideration, thoughtfulness, kindness, […]

Point-of-Work: Measuring Impact (Evidence)

This post is in response to a question posed on the POINT-of-WORK Performance Support Solutions networking group on LinkedIn by Rebecca Everett. Feel free to join […]

POINT-of-WORK: Performance Support Vs. the Explosive Failure of Training

This is a true story about changing the paradigm in the head and heart of someone who believed training was the best solution to drive […]

POINT-of-WORK: Don’t Fear the Beast – Tame It!

Unleash the Impact beast, but not before the workforce has a firm grip on their own leash to control the Impact that yields sustained performance […]

PERFORMANCE SUPPORT:  Start with a Learning Performance Assessment

LMS Market Trends revealed 48% of organizations desire a "new or different learning technology" and nearly half (47%) are at least seeking to "revise their […]

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