Yellow submarine

Years ago, I remember taking a tour of what was then one of those newfangled “innovation labs”. A hive of Design Thinking, it was crawling […]

Discovering Instructional Design 3: A Systems Approach

Several types of analysis are undertaken when using a systems approach for Instructional Systems Design (ISD) strategy to learning program development. Continue Reading → The […]

Make Your Customer Training Surveys Customer-Focused

Training surveys are one of THE most used tools in the customer education manager's toolbox. Surveys can impact everything from course design to facilitator hirings. The […]

Make Your Customer Training Surveys Customer-Focused

Training surveys are one of THE most used tools in the customer education manager's toolbox. Surveys can impact everything from course design to facilitator hirings. The […]

Don’t horse around when it comes to staff training!

No doubt many of you reading this will be aware of the food scandal that’s currently going on within our supermarkets, rocking a nation of […]

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