How to Price Customer Education When Your Customers Expect It To Be Free

The most recent Customer Education University course, How to Build and Run a Strategic Customer Education Operation, is coming to an end, and students are finishing the final […]

Why Customer Education Needs to Care About Customer Journey Mapping

The customer journey is important to so many different departments in your organization. Each team may base their activities and goals on a particular segment of the […]

Customer education technology adoption trends for 2016

This month, the ServiceRocket Software Training Blog is focusing on the learning technology ecosystem. It is fitting that on Friday, I read through the 2016 Technology […]

Linking Customer Education to Product Use and Adoption

We spend a lot of time talking with customer education professionals about how to demonstrate the value of training. There are many ways to do […]

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