Teach Employees the Legal Do’s and Don’ts of Social Media, Text and Email

What does it take to keep business communication effective and compliant?

What should employees know about digital communication?

Today’s workplace communication technologies are heavily weighted toward digital mediums. Even before employees around the world were forced into remote working methods by the spread of the COVID-19 pandemic, social media, text and email were ubiquitous for business conversations. Now, with fewer in-person interactions than ever before, information of all kinds is passing through digital communication channels.

Whether your employees are reaching out to customers and prospects, talking among themselves or filing official records meant for retention in the archives, they are likely using digital communications. Text programs such as Slack and Microsoft Teams are leading platforms, but simple SMS messages and Google Hangouts are also commonly used across industries. Email has been around for decades now, but has added complexities based on the sensitivity of information being sent. Social media platforms are diverse and ever-evolving and come with their own privacy policies.

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