Ten Tip for Interviewing Subject Matter Experts (SMEs)

Today’s post is inspired by the above graphic. I’ve had this hanging on my bulletin board for years. I don’t recall where I came across it, but I found a copy of it on Cathy Moore’s Pinterest page. It never fails to make me laugh, but it is also very true. (At least the part about SMEs is true. I’ve never seen an LMS ooze ectoplasm.)

So often I hear people complain about their SMEs falling off the face of the Earth or having issues getting information. I’m spending this week at a client’s site desperately trying to gather information from multiple SMEs, all of whom are busy installing new machinery or troubleshooting issues. I credit the lessons I’ve learned over the years with getting me through this crazy, time-crunched circumstance with the information I need.

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