The 8 things you need to do after getting a bad review for your online course

As an online marketer, one of my online habits (it’s weird, I know) includes reading reviews, particularly bad ones. For example, I get a kick out of bad reviews of books I enjoyed because there’s such a difference in perception. Did we even read the same book?!

Being in the online course business, I’m also particularly interested in online course reviews and how entrepreneurs deal with negative comments. In our social influence-fueled world, where reviews come on a five-point scale, this matters a lot, particularly when it comes to attracting new learners.

Read more: 6 Awesome tips to get more customer reviews for your online course [INFOGRAPHIC]

For example, we often see reviews from very dissatisfied customers. In fact, happy ones are less likely to leave a review. This is concerning because reviews offer the much-needed social proof that can convert site visitors into learners.

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