The Augmented LMS: New Life for Talent Management Learning?

When we started Talented Learning nearly four years ago, our mission was to help clients find and use learning management systems that effectively support extended enterprise education.  At that time, interest in training customers, channel partners and others “outside the firewall” was on the rise, but many organizations either could not or would not use their internal employee-focused LMS to support external learning programs.

From the outset, we understood why learning technology decision makers often sought a separate LMS for channel partner and customer-focused education.  After all, the circumstances surrounding extended enterprise learning are vastly different from employee-related scenarios.  Customers and channel partners choose to buy and consume content voluntarily — only when they perceive value.  In contrast, employees are forced to participate in training for compliance purposes.  This difference between optional and compulsory learning is why organizations often set-up “rogue” solutions to serve external audiences.

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