The Ballad of Clippy: 4 Failed Attempts at Performance Support

Performance support is a simple concept: give people the information they need in order to perform a task, at the moment they need it. The support could be technological, like training that teaches you to use a new digital application, or it could be as simple as street signs that help you navigate while driving.

The post The Ballad of Clippy: 4 Failed Attempts at Performance Support appeared first on Grovo Blog.

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