The Complete Guide to Customer Service Training in the Manufacturing Sector

It is an undisputed fact that customer service is a critical differentiator in the IT or financial services industry. But what about B2B firms such as those engaged in manufacturing? Customer service is as important or maybe even more important as a lost account can translate to millions in lost sales. As far-reaching implications of digital disruption and changing business models become evident, manufacturers are increasingly engaging in direct-to-consumer (DTC) commerce. From Nike to Tesla Motors – the number of manufacturers selling directly to consumers grew to 71% in 2016. This makes customer service training a critical ingredient of the overall culture of manufacturing firms.

Here are five proven pointers to get started on the mission:

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