The Concept of Zero Defects in Quality Management | Simplilearn

Zero Defects, a term coined by Mr. Philip Crosby in his book “Absolutes of Quality Management,” has emerged as a popular and highly-regarded concept in quality management – so much so that Six Sigma is adopting it as one of its major theories. Unfortunately, the idea has also faced a fair degree of criticism, with some arguing that a state o...Read More.