The Do’s and Don’ts of Customer Service Training

Every business – be it a multi-billion-dollar enterprise or a small café in a popular tourist destination must focus on customer service and customer experience. Customer experience is part of a bigger sub-set that incorporates customer service in it and is instrumental in determining the growth and success of a business. In a world that’s increasingly focused on social media interactions; a reputation built over years can be tarnished in just one fleeting moment. Thus, it becomes critical for organizations to create an efficient and effective customer service team that responds to customer requests properly and resolves customer complaints with ease.

Investing in Customer Service Training

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Artisan Wins a Micro-Learning Award Three Examples of Top Customer Service Training Programs in Manufacturing
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