The Enterprise Software Training Maturity Model eBook is by far our most popular. Hundreds of fast-growing software companies have downloaded it in the last two years. One very prominent customer education team in the big data, hadoop space used the maturity model to plan its strategy, goals, roadmap, organizational structure, and roadmap.
We did a webinar about it.
The maturity model was also used as the basis for a talk given at the Spring CEdMA conference 2015 by Tom Kimmel.
The maturity model has been well-received, but it did need an update as more and more customer education leaders were asking questions about how to assess their current maturity stage and what steps can they take to move along the maturity stages.
Here is what is new in the new eBook.
Tags: Customer Education • Enterprise Software • Software Training