The Future of L&D IS Augmented But Not in the Way You Think

CalTech Regional Bank is implementing a custom mortgage servicing platform. They have 35 branches throughout the southwest with more than 500 employees who will be affected by this implementation in their daily work to meet the needs of home loan customers. What CalTech didn’t account for in its project charter was the impact of this initiative on their internal training team. The Director of Learning has determined that his team will need six additional highly qualified instructional designers to meet the scope of work required for a successful launch. Unfortunately, there is a hiring freeze and it’s not likely that the department can justify bringing on that many new team members permanently.

CalTech is not unique. Learning and development organizations all over the country are quickly finding that they are facing new challenges:

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