The Importance of Leading Others with Trust

By Abbey Lewis, senior product manager at Harvard Business Publishing Corporate Learning

If there’s ever been a question about the value of effective leadership, the past year put all doubt to rest. We’ve seen leaders across industries and sectors rise to the dual challenges of Covid-19 and the economic crisis in impressive fashion. In the corporate sphere, many CEOs led their organizations to quickly pivot in response to changing needs, for example, by retooling to produce suddenly in-demand items like hand sanitizer and Personal Protective Equipment. And we’ve witnessed leaders in organization after organization manage their teams’ shift from in-person to full-time remote work practically overnight.

Business researchers will long study what separated leaders who succeeded from those who were less effective during these unprecedented times. But even now, we have hints about the practices and approaches that shined most brightly—and that can take our organizations to new levels of achievement, crisis or not.

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