The secrets of customer success

We talk a lot about customer success at Yarno. It’s important. Integral, even. Yarno’s success is inextricably entwined with our relationships with our customers. Their happiness is our happiness. Their disappointment, their frustration, is our disappointment, our frustration. It’s why we dedicate a large part of our resources to customer success. And yet, if I’m honest, I’m yet to truly understand what the job description“Customer Success” actually entails. So, to rectify this, I recently had our Customer Success manager Liam Dunshea sit down with me and explain exactly what Customer Success is, and why it’s so important to us.

What is Customer Success?

Liam:“Customer success is delighting the customer at every opportunity. It’s  brings together all the different aspects of the company; product, sales, content, to be the face of Yarno to the client.”

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