The Six Hats Of A Community Manager

Community Management is an evolving role and organizations are beginning to see the need for this role. In this post, I want to talk about the different hats that we need to don as community managers. The premise of this post is that when an organization makes a conscious effort to move towards a more social way of doing business, it usually begins with the introduction of an enterprise collaboration platform. Employees, who have been using emails and, perhaps, mailing lists and google groups till then as their mode of communication and collaboration, are now expected to use the collaboration platform for their day to day business. This shift calls for some intense community management and community building, and the post focuses on the different roles a community manager needs to play during this time.

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