The Trouble with AI in Learning and Development

In helping workers cope with the modern workplace’s rapid pace of change, Learning and Development professionals can (and do) use technology - to allow more L&D materials to be delivered to learners wherever they are, whenever they need to learn or benefit from some performance support. Yet, while it can help the L&D professional, technology – particularly artificial intelligence (AI) – can also hinder L&D initiatives and strategies.

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