‘The turnaround king’ on why frontline employee engagement is a business imperative

If you had checked in on Jim Donald in 2006, odds are good you’d have found him in the air. And the odds are even better that, while cruising at 31,000 ft above sea level, you’d have found him hand-writing a note to one of his frontline employees.  Then the CEO of Starbucks, Donald spent … Continued

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