The value of Customer Support to an LMS

Not all LMS vendors and buyers appreciate the value of excellent customer support. When Brendan Noud and Des Anderson founded LearnUpon four years ago, they identified a weakness in the market that remains a common problem today. All too many LMS vendors treat support and service as costs, leaving customers to struggle with integration and maintenance issues that threaten to derail eLearning programs. From the beginning, LearnUpon’s value proposition was based on a different approach. The delivery of an eLearning platform that’s quick to set-up and easy to use is reinforced by fast and thorough support, available to all customers in all markets, 24 hours a day, 7 days a week, 365 days a year. LearnUpon’s rapid growth indicates that customer support should matter to those in the market for an LMS. Here’s why.

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