These 4 Mistakes Are Wrecking Your Help Site

We get it – the help site is not the most glamorous part of your organization. But, help sites are a prime place to build trust and a good reputation with your users. It’s where you can really show your expertise on your product, and how much you care about your users. 

But too many help sites are making the same mistakes and setting themselves up for failure. 

Information is outdated

There’s just no reason for your help site to have old and outdated information. It’s frustrating for both users and employees. Imagine looking for a solution to a problem, finding it, and then realizing that you’ve just wasted your time because the answer you found was for a past version. Not only does this annoy your user, but it also makes your website, and therefore your business, look unreliable.

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