Three Examples of Top Customer Service Training Programs in Manufacturing

As customer experience becomes the new battleground overtaking price and product, 72% of companies rate it as their top business priority, according to a recent Forrester report. Successful companies know that good customer service is the only sustainable competitive advantage that translates into a slew of cascading benefits – from higher conversion to retention and ROI. Traditionally, customer service was believed to be the domain of retailers and those in the hospitality industry, with manufacturing lagging at the far end of the spectrum. That equation is changing today, thanks to the omnipresent digital disruption that is bringing manufacturers closer to their end customers.

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