Timing Out Issue


I’m creating files and publishing them as HTML5 -SCORM using Captivate 2017. I upload the files (or we refer to them as lessons) into Moodle. I’m finding that a timing out issue is preventing a grade to ever make it to the online gradebook. A user accesses a file or lesson, he or she clicks through a couple of the menu items (slides), and then steps away from the computer. The user doesn’t close out of the lesson even though warning signs are posted in the instructions. Moodle has the session set for a maximum of 2 hours. When the user comes back to the lesson after 2 hours; he or she is able complete the lesson since the  lesson doesn’t time out, sleep or refresh itself. After being away, the user sits down at the computer, and completes the lesson, but… he or she doesn’t receive a grade. It doesn’t matter if the user closes out and logs back in and retakes the lesson, they will never receive a grade. Moodle reports show that the lesson is not complete, but then includes a completion date of 12/31/1969.

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