Trainline — Onboarding in 90 Days

Trainline is the world’s leading independent rail travel platform selling train and coach tickets to millions of travellers worldwide, enabling them to seamlessly search, book and manage their journeys all in one place via its highly rated website and mobile app.

With 600+ employees representing over 40 different nationalities, doing Induction right is extremely important to ensure all of the staff force is onboarded efficiently and effectively. We recently caught up with Trainline’s Senior Learning, Talent and Development Manager, Ross Stevenson, to find out how he manages onboarding using Looop.

Moving From a One-Time Event to a 90-Day Experience

“The focus for us was on reshaping our employee onboarding process from a one-time event to a 90- day experience. We wanted to reframe what onboarding looked like and ultimately build a world-class welcome experience for all our Trainliners. The aim was to achieve an onboarding process that would excite, engage and support them in their career.” – Ross Stevenson, Senior Learning, Talent and Development Manager

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