Transforming Noëledge – a Christmas learning tale

“It was Boxing Day when I knew something had to change. There was no way we could continue as we were,” the elf said as she looked up from the mug of hot chocolate she cradled for warmth between her little hands. “We still love him of course, but he is so stuck in his ways. Something has to change.”

I had agreed to meet Saff, Head of L&D, at a hot chocolate joint in Lapland after hearing rumours of elf burn-out in the build up to Christmas 2017.

Since Saff started her role in 2009, Christmas cheer had gone global through social media. The inbounds team were now inundated with lists from the beginning of October.

Driven by his deep sense of goodwill, it was clear Santa had been pushing his workforce like never before.

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