Transforming Training Programs with Soft Skills

Over the past few years, companies have begun to transform their employee education programs to make training a more holistic learning experience. While most employee training has traditionally focused on technical or functional knowledge and skills (for example, product knowledge, software or equipment, safety, and compliance), new initiatives are highlighting the need to focus on soft skills. The role of data analysts, for example, is shifting from a heavily technical role to more of a creative, storytelling role, become less about programming and more about pattern recognition; less about data mining, and more about finding and articulating insights.