You’re working on a new project. There isn’t a lot of time left and you need answers to your questions soon. So, you type up an email and send it to the SME. Two days go by and you don’t get a reply. On the third day, you send another email asking for help. The SME emails you back saying, “I thought that list was just an FYI. I didn’t realize you needed me to do anything. Sorry about that. I’ll work on it today.” What happened? It’s like you need a translation guide to communicate.
Communication is a two-way street. And it makes a big difference. If the instructional designer (ID) and SME don’t understand one another that’s going to cause problems. With that said, let’s look at what an ID/SME translation guide might look like.
Tags: Association Management • communication • constructive feedback • elearning • Feedback • Instructional Design • Project management • subject matter experts