Trend Report: Extended Enterprise Training Goes Mainstream

By guest contributors, Catherine Upton and Jerry Roche, Elearning! magazine

If you’re an online banking customer, or if you use software like Salesforce.com, you’ve probably learned how to use those applications through online training. In recent years, many organizations have developed extended enterprise training (EET) programs to educate external audiences. In fact, almost half of learning organizations now deploy EET, according to a recent Elearning! magazine user study.

The State of Extended Enterprise Training
EET is the delivery of training, certification programs and knowledge assets — not only to employees — but also to customers, partners, suppliers, channel and distributor networks, franchisers and franchisees, association members, independent agents, contractors and volunteers. In other words, it extends learning to stakeholders who do not work directly for the organization.

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