The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. That’s according to Gartner VP Tiffani Bova, a titan of business analysis. It’s not just business data leaders like Gartner that agree on that fact, either: according to the trends as tracked by HubSpot, 94% of marketers agree that revenue is significantly higher when a business invests in customer service. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy. When people are crossing expenses out of their monthly budget, most businesses want to make sure their positive relationship with the customer keeps them on the list.
Tags: elearning