Unable to install Captivate 2019 update 11.0.1

I’m running Build version 11.0.0.243 and am unable to install the update to 11.0.1.

When I run the updater, I get an Error Code 131 – “Please save your work and close the following programs for all logged in users, then click “Continue”: – Adobe Captivate (Error Code 131).

I’m running it as Administrator and have no other applications running.

Is there an Updater preferences file or something that I can rename or delete? I saw that was a solution for a similar problem with an earlier version of Captivate.

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