Unable to open file created by someone else

I had someone early this year do a lot of updating of existing Captivate files. Some of these need to be updated again, but neither myself or any of my team can open any of the files she created.

They all open fine on her computer, so I would assume there is no file corruption.

The project has never been opened on my computer so there is no cache or back-up on my computer.

The error seems to indicate that any computer apart from her own seems to think the file is already open, but it is not.

At the same time I can open all my own Captivate project files, so this would indicate it is not a Captivate or Computer issue for me. I’m wondering if it is some publish setting? This is across multiple files, every single one this person created. We all have the same version  – Captivate 9

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