Understanding the Role of Training in the Extended Enterprise

There’s much talk about the ‘extended enterprise’ today.  Folks are recognizing that links with suppliers, partners, customers, and more, means that relationships extend beyond the boundaries of the organization. Consequently, so do responsibilities for capability.  For example, Japanese automobile manufacturers famously helped their suppliers be more effective. The question then becomes, what are the implications for learning in the extended enterprise?

To start, let’s be clear on just what the ‘extended enterprise’ entails. As suggested, it’s about the full suite of relationships that are pulled together to deliver customer satisfaction.  TechTarget’s definition suggests, the extended enterprise “is the concept that a company does not operate in isolation because its success is dependent upon a network of partner relationships.”  The stronger the partners, and the relationship, the stronger the enterprise.

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