Unhappy sheets

Few things in the L&D profession attract as much disdain as the Level 1 evaluation survey.

Known colloquially as the “happy sheet”, the humble questionnaire is typically considered too onerous, too long, too shallow, and it gives whiners a platform to complain about the sandwiches or the air conditioning.

And yet a long time ago, someone told me something that has stuck with me ever since: you don’t want to not do it.

Why? Well first of all, it’s easy. Given the availability of online forms these days, rustling one up is like falling of a log, and the back-end compilation of the results is rather impressive.

And the survey shouldn’t be too long; that’s the fault of its design, not of the concept. In fact, I advocate only two questions…

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