Technological innovation and digitization have become the key forces to drive major transformations in the finance industry. This has resulted in improved workforce productivity and business efficiency, though these changes are associated with uncertainty and risks. The insurance vertical is no exception as it is also brimming with unique digital capabilities and technological developments, paving the way to growth and success.
Relevance of Digital Technology
During these unprecedented times, most L&D leaders understand the significance of digital transformation, focusing more on the need for virtual collaboration between employees, channel partners, and customers. Does the question arise whether insurance companies should adopt digital technology to unlock their business potential? The answer is, YES! Companies must harness digital capabilities not only to boost business efficiency, but also to foster client relationships and improve brand loyalty.