Use of Assets in captivate

Asset tab does not open, and there is no error message. only discover tab open, but even if I tried so many times, I am not able to download anything. Am I alone facing this issue or it is a common problem.

Someone, please help, I need urgent support on this.

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PowerPoint slides not showing in Captivate 7 project Captivate 2019 Asset Download Crashing program
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