Using Blended Learning to Address the Five Moments of Need

The Five Moments of Need Model is a practical and useful approach that can be used to fill in the ‘learning’ gaps by analyzing the typical role of employees. Instead of focusing only on what the organization wants in terms of learning, it focuses on the specific needs of employees as they go about their work and addresses those needs by providing the requisite training. It is this very shift in perspective that makes it such an insightful and pragmatic model for delivering training.

The Five Moments of Need

Introduced by Bob Mosher & Conrad Gottfredson, the 5 moments of need are:

Learning for the first time (New)

Learning More (More)

Applying what you’ve learned (Apply)

When things go wrong (Problem Solving)

When things change (Change)

Using Blended Learning to Address the Five Moments of Need

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