Using Data & Designing For Performance with Alice Collier-Niblett

In April 2020, as the world was in lockdown, David James spoke with Alice Collier-Niblett (Digital Learning Specialist at Monzo Bank) on The Learning & Development Podcast.

The conversation was a fascinating insight into L&D at Monzo and the digital, performance-first approach that Alice brought with her from ASOS.

Read on for some of the insights Alice shared in that conversation, or tune in to episode 42 of The L&D Podcast for the whole conversation.

At Monzo, L&D is Part of the People Product Squad

This means that they have access to Engineers and Data Analysts which is an incredible benefit because they’re able to think in an Engineering Mindset and it’s teaching the L&D team that every time you are approached to build something, or you identify a need, it’s about asking the right questions at the very beginning, having a very clear idea of what you’re trying to impact and how you’re going to measure that. This should be the very first thing you explore. Engineers wouldn’t work on something unless they knew what impact they were going to have and why they needed it for the users. 

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