Using Heuristic Evaluation to Craft the Perfect Learner Journey

‘Heuristic evaluation’ was pioneered by Jakob Nielsen and Rolf Molich in 1990. This is the definition of the term from their website – Heuristic evaluation is a usability engineering method for finding the usability problems in a user interface design so that they can be attended to as part of an iterative design process. Heuristic evaluation involves having a small set of evaluators examine the interface and judge its compliance with recognized usability principles (the “heuristics”). Originally envisaged as a framework of principles to make ‘Web Design’ holistic; these principles are now applied in a wide variety of industries where design and creation of products are involved.

Ten Usability Heuristics Match between system and the real world User control and freedom Consistency and standards Error prevention Recognition rather than recall Flexibility and efficiency of use Aesthetic and minimalist design Help users recognize, diagnose, and recover from errors Help and documentation

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