Using training management software to enhance customer service

I recently stumbled upon an interesting piece of research from Software Advice regarding help desk software. They quote a Gartner report which suggests that 89% of businesses plan to compete solely on customer service in 2015!

So why do I find this interesting? I guess there are two main reasons: 1. From a training business perspective - using software to improve customer experience and gain a competitive advantage. And, 2. From a software supplier perspective – how important is it to offer the right level of customer support?

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