Virtually There: Developing Competencies of Virtual Classroom Facilitators

Moving from the role of traditional trainer to virtual facilitator isn't easy. It takes practice and training to ensure that facilitators are virtually competent.

Traditional classroom trainers have skills that make training sessions successful. Management of group dynamics, deliberate use of voice techniques to manage the message (including tone, pace, volume, etc.), and the ability to “read” the body language of a group or individual help to ensure that learning is taking place and program objectives are being met. A skilled trainer understands how to facilitate a conversation or activity, and make adjustments to course direction when necessary.

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