Walking the Gemba Walk and Talking the Gemba Talk

The discussion started with increasing dealership employee efficiency. As a LMS provider our go-to solution was the OJE feature of our LMS that has proved to be quite effective in managing the said issue, but our auto industry client had a story. They were apparently using the traditional Japanese method of GEMBA walk for their operations team and that got us thinking about how this could be customized for training and process evaluation at dealerships.

Let’s get the obvious questions out of the way.

WHAT IS GEMBA?

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