Waste King reports above average levels of customer service


Waste King, the specialist collections, clearance and recycling company, has announced that its office staff are achieving above average levels of customer service.


According to Debbie Mamo, Waste King’s Sales and Customer Service Manager, the industry standard for telephone calls being answered within 30 seconds is 80 per cent.


Yet, in April this year, Waste King’s office staff answered 90 per cent of the 3,692 calls it received within 20 seconds – and 93 per cent of the calls within 30 seconds. Debbie believes that Waste King is continuing to record similarly high response levels.


Andy Cattigan, Waste King’s Operations Director, commented: “Since my colleague, Glenn Currie, founded Waste King eight years ago, we’ve tried to build the company’s reputation for high levels of customer service, backed up by a high degree of professionalism.

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