Webinar Recap: Managing Knowledge for Customer Success

On Tuesday, March 8, 2016, we hosted a webinar with special guest Francoise Tourniaire of FTWorks to discuss ways to manage knowledge to improve customer success. Not only is Francoise founder and owner of FTWorks, she is author of numerous books including, The Art of Software Support, Just Enough CRM, and Collective Wisdom, Transforming Support Through Knowledge, so she is uniquely qualified to talk about how enterprise software companies can put knowledge management support processes in place that help customers learn, use, and achieve desired outcomes using your software. 

This is just a short recap of a few key things I took away from the webinar, which I believe you will find useful. 

In this webinar we discussed numerous topics with Francoise that included:

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