What 5 chatbots tell us about the future of HE

Last time we talked about Artificial Intelligence (AI) in education, we’ve seen how smart speakers can help university students navigate campus life. However, voice-assisted technology isn’t the only one making a splash in universities; text-based communication is also a big hit.

It’s no secret that younger generations prefer text-based communication and they expect to find accurate information whenever and wherever they might be. It’s also natural that they have many questions, which they would probably not feel comfortable asking a university staff member such as “what do I do if I lock myself out of my dorm room?”. Additionally, they would probably need to ask this question at night when nobody is at the office anyway.

The ones leading this innovative process are the universities themselves, looking to solve problems such as the immense workload that comes with enrolling a large number of students into classes.

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