What a future-of-work strategist wants you to know about frontline support

If you type ‘future of work’ into a Google image search, one image comes up more than any other: robots. There are friendly robots, sinister robots, robots shaking hands and robots working on computers. But when we sat down to talk with future-of-work strategist Heather E. McGowan, robots hardly came up. She was focused on … Continued

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